Shipping & returns
International including EU shipping
When ordering from a country outside the UK please note that you are the importer. So please check, before ordering any products, which customs requirements, duties, taxes and other fees you may be responsible for. You may be responsible for paying these charges once your order has been shipped. Each country has different rules and regulations and
the following resources may help answer any questions you have
International including EU returns
If you wish to receive a full refund, the item needs to be received back within 28 days from the day the parcel was delivered. The items must be returned to us in pristine condition and in the original packaging. You are responsible for paying the carrier costs (unless the item is faulty or damaged).
Depending on where you are returning your order from, you may be responsible for paying for shipping. You may also need to complete a customs declaration form and pay UK VAT (20%) due to new Brexit rules implemented on 1st January 2021.
Please note that refunds will only be given to the original purchaser
We hope you will be happy with everything you receive fom L'Atelier Natalia Willmott but in the unlikely event that an item is faulty please contact our team at email@example.com or on 07949240470. We will then be able to assist with a replacement or a refund and let you know of the best way to proceed.